Shipping policy

Shipping Policy

Delivery time

Estimated delivery is 7 to 14 calendar days in total, counted from the day you place your order. That includes processing time and transit from our overseas fulfilment partners. You'll receive a confirmation email with tracking once your order has shipped.

These are estimates, not guarantees. Actual delivery times can vary due to customs, weather, courier delays, and seasonal demand, and may be longer during high-volume periods or sales.

Split shipments

Some orders containing multiple items may be shipped separately and arrive on different days, at no extra cost to you. If part of your order hasn't arrived, please allow the full delivery window before contacting us.

Shipping costs

Free shipping across New Zealand

Tracking your order

Once dispatched, you'll receive a tracking number by email. Please allow 3–7 business days for tracking to become active and show movement. If your tracking hasn't updated after 7 business days, contact us at support@kov.co.nz

Customs, duties & taxes (GST)

For orders shipped within New Zealand, applicable GST is included at checkout where required. Orders valued over NZD $1,000 may be subject to additional duties, GST, or fees collected by New Zealand Customs on arrival. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

Incorrect or incomplete addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for reshipping costs.

Delayed, lost, or stuck orders

If your order hasn't arrived within the estimated delivery window, contact us at support@kov.co.nz and we'll investigate with the carrier. Please allow up to 30 business days from dispatch before an order is considered lost, as international parcels occasionally sit in transit or customs. If a parcel is confirmed lost, we'll arrange a replacement or full refund.

Contact

Questions about your shipment? Email us at support@kov.co.nz with your order number and we'll help.