Shipping policy

Shipping Policy

Processing time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after you place your order. You'll receive a confirmation email with tracking once your order has shipped. During high-volume periods or sales, processing may take a little longer.

Shipping times

Our products are shipped from our overseas fulfilment partners, so please allow additional time for international transit.

Estimated delivery (after dispatch)

New Zealand: 7–14 business days

These are estimates, not guarantees. Actual delivery times can vary due to customs, weather, courier delays, and seasonal demand. Total time to receive your order = processing time + shipping time.

Split shipments

Some orders containing multiple items may be shipped separately and arrive on different days, at no extra cost to you. If part of your order hasn't arrived, please allow the full delivery window before contacting us.

Shipping costs

Shipping costs are calculated and displayed at checkout before you pay.

Tracking your order

Once dispatched, you'll receive a tracking number by email. Please allow 3–7 business days for tracking to become active and show movement. If your tracking hasn't updated after 7 business days, contact us at thekov.nz@gmail.com.

Customs, duties & taxes (GST)

For orders shipped within New Zealand, applicable GST is included at checkout where required. Orders valued over NZD $1,000 may be subject to additional duties, GST, or fees collected by New Zealand Customs on arrival. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

Incorrect or incomplete addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for reshipping costs.

Delayed, lost, or stuck orders

If your order hasn't arrived within the estimated delivery window, contact us at thekov.nz@gmail.com and we'll investigate with the carrier. Please allow up to 30 business days from dispatch before an order is considered lost, as international parcels occasionally sit in transit or customs. If a parcel is confirmed lost, we'll arrange a replacement or full refund.

Contact

Questions about your shipment? Email us at thekov.nz@gmail.com with your order number and we'll help.