Track Your Order

Find your tracking link

When your order is dispatched we email you a tracking number and a link. Check your inbox for an email from us, and check your spam or promotions folder if it is not there.

Tracking not updating?

Allow 3 to 7 business days after dispatch for tracking to become active and start showing movement. There is often a quiet period mid-transit while the parcel moves between carriers. This is normal, and your parcel is moving even when the page has not changed for a few days.

If tracking has not updated after 7 business days, email us and we will chase the carrier.

Lost the email?

Email thekov.nz@gmail.com with your order number, or the email address you ordered with, and we will resend your tracking link within 1 business day.

Still nothing?

Please allow up to 30 business days from dispatch before an order is treated as lost, as international parcels occasionally sit in transit or customs. If a parcel is confirmed lost, we arrange a replacement or a full refund.