About KOV
Why we exist
Most online stores either sell you three products at a premium, or drown you in forty thousand listings with no reason to trust any of them.
KOV sits in between on purpose. We pick a small number of things per room, we check them, we price them fairly, and we ship them tracked. Lighting, kitchen tools, baby gear, pet essentials, outdoor bits. The stuff that makes a house feel finished.
How we choose products
Everything we list has to clear three things: it has to work, it has to survive normal use, and it has to be worth the price against what local retail charges for the same item. If a product fails any of those, we do not list it, however well it might sell.
How we handle it when we get it wrong
Sometimes a parcel is late. Sometimes an item turns up damaged. When that happens you get a real reply from a real person within one business day, and you get a replacement or a refund, your choice.
How we price
We work with vetted overseas fulfilment partners instead of holding local stock. That is the whole reason we can sell the same products below local retail. The trade-off is an estimated 7 to 14 calendar days from the day you place your order, including processing time, instead of next-day delivery, and we say so upfront.
Who we are
KOV is a New Zealand-focused online store. We sell exclusively to customers in New Zealand, price in New Zealand dollars, and provide support on New Zealand time.
Our business is registered in the United States and our products are dispatched by overseas fulfilment partners rather than from a warehouse in New Zealand. We would rather state that plainly here than have you discover it at checkout.
Business details
Trade name: KOV
Registered address: 30 N Gould St # 21988, Sheridan, WY 82801, United States
Phone: +1 307 443 6410
Email: support@kov.co.nz
If you are shopping from New Zealand, your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply to your purchase regardless of where our business is registered. Nothing in our terms limits those rights.
Where to find us
Email support@kov.co.nz and you will get a reply within one business day, on New Zealand time.