Contact
Talk to a human
Email support@kov.co.nz. We reply within 1 business day, and we are on New Zealand time.
What to include
To get sorted in one reply rather than three, include your order number and, if something arrived damaged or wrong, a photo.
Common questions we can answer faster
- Where is my order? Check the Track Your Order page first, then email us if tracking is stuck.
- I want to return something. Start with Returns & Refunds.
- How long does delivery take? Everything is on the Shipping & Delivery page.
Business details
Trade name: KOV
Registered address: 30 N Gould St # 21988, Sheridan, WY 82801, United States
Phone: +1 307 443 6410
Email: support@kov.co.nz
Email is our primary support channel and the fastest way to reach us. We answer within one business day, on New Zealand time.
Selling into New Zealand
KOV is a New Zealand-focused store. We price in NZD, ship free and tracked across New Zealand including rural addresses, and support customers on New Zealand time.
Our business is registered in the United States and orders are dispatched by our overseas fulfilment partners rather than from a New Zealand warehouse. Estimated delivery is 7 to 14 calendar days from the day you place your order, including processing time, and we state that upfront.
If you are shopping from New Zealand, your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply to your purchase, regardless of where our business is registered. Nothing in our terms limits those rights. Full detail is on our Returns & Refunds page.