Shipping & Delivery

Estimated delivery

Most orders arrive within 7 to 14 calendar days from the date you place your order. This total window already includes processing and transit time.

Delivery estimates are not guarantees. Customs, weather, courier delays and seasonal demand can occasionally affect an order.

Where your order ships from

We work with vetted overseas fulfilment partners rather than holding stock locally. That helps us keep prices competitive, and it is why delivery takes longer than a domestic courier. We would rather tell you upfront than surprise you after you order.

Tracking

Every order ships tracked. Once your order has been dispatched, you will receive a tracking number by email. Tracking can take a few business days to begin showing movement while the parcel moves between carriers.

Split shipments

Orders containing items from different categories may ship separately and arrive on different days, at no extra cost to you. Each parcel gets its own tracking link. If part of your order has not arrived, please allow the full delivery window before contacting us.

Shipping costs

Shipping is free on every order across New Zealand, including rural addresses, with no minimum spend. No delivery fee is added at checkout.

Customs, duties and GST

For orders shipped within New Zealand, applicable GST is included at checkout where required. Orders valued over NZD $1,000 may attract additional duties, GST or fees collected by New Zealand Customs on arrival. These are the customer's responsibility and are not included in our prices or shipping costs.

Wrong address

Please check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it before dispatch. After dispatch we cannot redirect a parcel, and if a package is returned to us for an incorrect address you may be responsible for reshipping costs.

Delayed or lost orders

If your order has not arrived within the estimated delivery window, email us and we will investigate with the carrier. If a parcel is confirmed lost, we will arrange a replacement or full refund.

Questions

Email support@kov.co.nz with your order number and we will reply within 1 business day.