Shipping & Delivery

Processing time

Orders are processed within 1 to 3 business days, excluding weekends and public holidays. You will receive a confirmation email with tracking once your order has shipped. During high-volume periods or sales, processing may take a little longer.

Where your order ships from

We work with vetted overseas fulfilment partners rather than holding stock locally. That is how we keep prices below local retail on the same products, and it is why delivery takes longer than a domestic courier. We would rather tell you upfront than surprise you after you order.

Estimated delivery, after dispatch

New Zealand: 7 to 14 business days. Larger items can take up to 18 business days. Rural delivery may add 1 to 3 business days.

These are estimates, not guarantees. Actual delivery times vary with customs, weather, courier delays and seasonal demand. Total time to receive your order is processing time plus shipping time.

Split shipments

Orders containing items from different categories may ship separately and arrive on different days, at no extra cost to you. Each parcel gets its own tracking link. If part of your order has not arrived, please allow the full delivery window before contacting us.

Shipping costs

Shipping is calculated and displayed at checkout before you pay.

Tracking

Once dispatched you will receive a tracking number by email. Allow 3 to 7 business days for tracking to become active and show movement, and expect a quiet period mid-transit while the parcel moves between carriers. That is normal. If tracking has not updated after 7 business days, email us.

Customs, duties and GST

For orders shipped within New Zealand, applicable GST is included at checkout where required. Orders valued over NZD $1,000 may attract additional duties, GST or fees collected by New Zealand Customs on arrival. These are the customer's responsibility and are not included in our prices or shipping costs.

Wrong address

Please check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it before dispatch. After dispatch we cannot redirect a parcel, and if a package is returned to us for an incorrect address you may be responsible for reshipping costs.

Delayed, lost or stuck orders

If your order has not arrived within the estimated window, email us and we will investigate with the carrier. Please allow up to 30 business days from dispatch before an order is treated as lost, as international parcels occasionally sit in transit or customs. If a parcel is confirmed lost, we will arrange a replacement or full refund.

Questions

Email thekov.nz@gmail.com with your order number and we will reply within 1 business day.